We are here to help
We believe that a strong ongoing partnership between customer and supplier is vital and take great pride in our unrivalled reputation for service support. Take a look below at some of the support services on offer.
Full Telephone Hotline Support
Hotline Support is included from a team of engineers at our Head Office in Trowbridge, as is system support and back-up via VPN, where appropriate.
For any enquiry, please contact our support team on +44 (0) 1225 764461
Harford are justly proud of the high level of after-sales service they provide.
On-site service support can be provided on demand, by our UK wide network of Field Service Engineers.
Alternatively, our basic Bronze Level service contract provides next Harford working day fix, whilst the Gold Level contract offers 365 day/24 hour cover, including free upgrade to the latest software level.
12 month warranty
All Harford products come complete with a full 12-month on-site warranty.
We also offer a comprehensive Extended Warranty contract, which guarantees next working day service support throughout the UK.
Knowledge Transfer and Training
Initial training and refresher training
Full initial training and also additional future training, for new employees or as refresher courses, either on-site or at our dedicated training facility in Trowbridge.
Advice on Average Quantity Law
At Harford, we offer advice, support, and training on the effective implementation of Average Quantity Law, provided by our expert team with nearly 40 years experience in this field. Companies not using Harford may fully meet the requirements of Average Quantity Law, but often pay an unnecessarily high price for doing so through excess materials wastage, unnecessary rejects and increased downtime.